How to Improve Reverse Logistics in an Era of Free E-Commerce Returns

How to Improve Reverse Logistics in an Era of Free E-Commerce Returns

We are living in the era of e-commerce, which, as it turns out, could be both beneficial and challenging for today’s businesses. With online shopping more popular than ever before, RBC Capital predicts online sales will account for 24% of total sales by 2027. As free online shipping has become the predominant practice for e-commerce businesses and even brick-and-mortar stores with an online presence, consumers have been experiencing increasingly better customer service. Yet, e-commerce businesses are more strapped for resources than ever as they must ensure that all aspects from purchase to return are seamless and smooth.